What Our Customers Are Saying
Our Canadian Community
Northora
"With over 9,000 customers worldwide, the Northora community is stronger than ever."
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"We stand behind everything we create. We love our products, and we’re confident you will too. That’s why every order comes with a 30-day risk-free trial. If you aren’t completely satisfied, we’ll make it right with a full refund—no questions asked."
Safe & Secure Shopping – Your questions answered
"We proudly ship coast-to-coast via Canada Post. Place your order by 11:00 PM EST, and we’ll have it out the door the very next business day—with complimentary shipping on every order."
"Stay updated on your delivery by checking your shipping confirmation email. We’ll send you a unique tracking link the moment your Northora package leaves our warehouse, so you can follow its journey right to your door."
"We offer a variety of secure ways to pay. You can complete your purchase using any major Credit Card (Visa, Mastercard, or American Express), or enjoy a faster checkout with Google Pay and Apple Pay."
We want you to be completely satisfied with your Northora purchase. If your order is eligible for a return, simply reach out to us through our Contact Page.
To help us process your request quickly, please include:
- Order Number (e.g., #NOR1234)
- Reason for the return
- Photo of the item (only if the product is damaged or defective)
- Your Full Name & Address
Our support team will review your request and provide you with a Return Authorization and the correct shipping address within 24–48 hours."
“If your credit card payment didn't go through, don't worry—this can happen for a few reasons. Common issues include a simple typo in your billing address, an expired card, or a temporary security block from your bank. We suggest double-checking your card details or trying an alternative like Apple Pay or Google Pay for a faster, guaranteed checkout.”
"Your refund will be automatically processed back to your original payment method. If you used a credit card, the balance for your returned items will be credited directly to your account. Please note that depending on your bank, it may take 5–10 business days for the transaction to appear on your statement."
Do you have questions or need assistance? Don’t hesitate to contact us. We are here to help and guide you.
Email: contact@northora.ca
Customer Service Hours
- Monday – Friday: 09:00 AM – 6:00 PM
- Saturday: 09:00 AM – 5:00 PM
- Sunday: 10:00 AM – 4:00 PM
"Born in the North, for the North"
For over 2 years, more than 5,000 Canadians have trusted us for quality and reliability. Join our growing family and see how our pieces enrich your daily life—blending style, comfort, and innovation in perfect harmony

